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What You Agree To When You Use 0v099

These legal conditions apply to every account opened through 0v099, including deposits and withdrawals made via DANA, OVO, or GoPay. Access to our platform depends on local law and is available only in eligible regions where permitted.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-specific conditionsRegion and law dependentUpdated when policy changes
0v099 What You Agree To When You Use 0v099
LEGAL CONTACT PATHS

Reach Us About Your Account or Legal Query

If you have a question about how these terms apply to your account, your wallet transaction history, or your data, our support team can help. Contact us through any of the paths below and reference your account ID so we can locate your records quickly.

Live Chat Open chat from your account dashboard any time you have a terms or account query. Have your registered wallet name ready so we can verify your identity quickly.
Email Support Send your legal or data queries to our support address listed in your account settings. We respond to account-verified requests about policy and data retention.
Account Help Centre Your account help section covers wallet verification steps, identity checks for OVO and GoPay withdrawals, and how to request a copy of your transaction history.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Details

Your account data — including the wallet details you link for DANA, OVO, or GoPay transactions — is stored with SSL encryption and accessed only by authorised team members handling account operations. We do not retain payment credentials beyond what is needed to verify your identity at withdrawal. Our data retention schedule sets clear limits on how long inactive account records are kept.

Cookies and Session Data

We use session cookies to keep your account active across your browser. You can clear these from your phone browser settings without affecting your account login credentials.

Wallet Verification

When you add DANA, OVO, or GoPay as a withdrawal method, we check the registered name matches your account. This step protects your balance from misdirected transfers.

Data Retention

Transaction records and account activity logs are retained for the period required under applicable law. After that period, inactive records are removed from our active systems.

Requesting Your Data

You can request a summary of the data we hold on your account by contacting support through live chat or email. Provide your account ID and registered wallet name to start the request.

Common Questions About Terms and Account Rights

These answers cover the questions we hear most often about account eligibility, data handling, wallet terms, and how to contact us when something needs clarifying.

These terms apply to anyone who opens an account with 0v099 and uses it to deposit or withdraw via DANA, OVO, or GoPay in regions where access is permitted under local law.

Your withdrawal will be held for manual review. Contact support via live chat with your account ID and wallet details so we can check and resolve the mismatch.

Yes. Reach out through live chat or email with your account ID and registered wallet name. We will provide a summary of the records we hold within the applicable response period.

We use session cookies to maintain your login state across pages. These can be cleared from your mobile browser settings and do not store your wallet PIN or payment credentials.

The terms posted at this address apply. Where local law in Indonesia or another eligible region sets additional requirements, those requirements also apply to your account use.

We update this page when terms change. Continuing to use your account after an update means you accept the new conditions. Check this page if you want to review the current version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.