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How 0v099 Handles Your Personal Data

This page explains exactly what data we collect when you use your account, how we protect it, and what choices you have.

Account data kept secureDANA, OVO, GoPay wallet data protectedNo data sold to third partiesYou can request your data anytimeIndonesia-eligible accounts only
0v099 How 0v099 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Keep Your Account Data Safe

Security and privacy are handled together at 0v099. Every account connection uses SSL encryption, and wallet-linked data from DANA, OVO, and GoPay is never stored in plain text. We apply session controls so that if your device goes inactive, re-entry requires PIN or OTP confirmation. Data retention periods are set according to the rules of the eligible region where your account operates.

Encryption on Every Session

SSL encryption is applied to every account session. Your login activity, wallet references, and payment confirmations are all transmitted over encrypted connections.

Cookie Use and Control

We use session cookies to keep your lobby state intact when you switch between mobile and desktop. You can clear cookies from your browser settings at any time without losing your account.

Data Retention by Region

We keep your data only as long as required by the applicable local rules for your eligible region. Inactive accounts are reviewed on a schedule and notified before any data action is taken.

How to Request Changes

To update, access, or remove your personal data, submit a request via live chat or the email address in your account settings. We verify your identity before processing any data change.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to delete an account, or raise a concern about how your wallet details were handled, our support team is the right place to start. We handle privacy requests through the same channels as account support — so the same team that helps with DANA deposits or OVO withdrawal queries can route your data request to the right person.

Live Chat Start a live chat from your account dashboard. Available for account holders with verified DANA, OVO, or GoPay wallets linked to their profile.
Email Support Send your privacy request by email to our support address shown in your account settings. Include your registered contact detail so we can verify your identity.
Account Help Centre The Help Centre inside your account lists the steps for submitting a data access or deletion request. Follow the privacy request path under Account Settings.

Questions About Your Data and This Policy

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, reach out through live chat or the email channel in your account settings.

We collect your registration details, device and session signals, and the e-wallet identifiers you use for DANA, OVO, or GoPay transactions. No full wallet credentials are stored on our servers.

We share data only with payment processors to complete your transactions and with security partners for account verification. We do not sell or rent your data to unrelated third parties.

Submit a data access request through live chat or the email address shown in your account settings. We verify your identity first, then process the request in line with the applicable regional rules.

Yes. Send a deletion request via the Account Help Centre or by email. We retain only the records we are required to keep under local rules for your eligible region, then remove the rest.

Session cookies keep your lobby state intact across devices. You can clear cookies from your browser at any time. Clearing cookies does not affect your account balance or wallet link.

Yes. The same data practices apply to all accounts in Indonesia-eligible regions. Access and data handling both depend on local law and are available only where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.