Reference

Terms That Cover Your 0v099 Account

These terms set out what you agree to when you open and use your 0v099 account — from how deposits via DANA, OVO, and GoPay are handled to what happens when you need to close or update your account.

Account holder obligationsDANA, OVO, GoPay deposit termsEligibility by local lawAccount suspension rulesHow to contact us about your terms
0v099 Terms That Cover Your 0v099 Account
HOW WE OPERATE

How We Apply These Terms Fairly

Our terms exist to keep your account secure and the platform consistent for everyone. Here is how we handle the areas that matter most to account holders — from how we store your data to how you can request a change.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. We do not store raw payment credentials for DANA, OVO, or GoPay — only transaction references.

Data Retention

Account and transaction data is retained as required by applicable law. You can request a summary of data held on your account by submitting a written request through the help form.

Cookie Use

We use session cookies to keep you logged in across browser and mobile without re-entering credentials. No behavioural tracking cookies are used for third-party advertising on your device.

Requesting Changes

To update registered details — such as your linked wallet number for GoPay or OVO — submit a verified request via live chat or the account help form with your identity confirmation.

TERMS CONTACT

Reach Us About Your Terms

If something in these terms is unclear or you want to raise a concern about how they've been applied to your account, our support team is here to help. You can reach us through live chat, email, or our account help form — all connected to the same team handling wallet and account questions.

Live Chat Open the chat widget from any page while logged in. The team handles terms queries alongside wallet and account access questions in the same session.
Email Support Send a detailed message to our support address. Include your account ID and the specific clause or transaction reference so we can respond precisely and quickly.
Account Help Form Use the in-account help form for formal terms disputes or written records. Responses are tracked and tied to your account history for full context.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how policies apply to wallet use and account access on 0v099.

Yes. The terms cover all transactions on your account, including deposits and withdrawals via DANA, OVO, and GoPay. The payment method does not change your obligations under these terms.

No. We notify you through your registered account before any material update takes effect. Continuing to use the account after the notice period counts as acceptance of the revised terms.

We may suspend or close your account. Where confirmed policy abuse or fraud is involved, we reserve the right to withhold any balance pending review. You can appeal through our support channels.

Where Indonesian law sets a stricter standard than these terms on any point, local law takes precedence. Access and eligibility depend on local law and apply only where permitted in your region.

Submit a written request through the in-account help form. Include your account ID. We'll respond with a summary of data retained on your account in line with applicable retention rules.

No. Your account is personal and non-transferable. Operating more than one account or sharing credentials with another person is a breach of these terms and may result in account closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.